Frequently Asked Questions – Aunt Flow

FAQ

Mission

Why does Aunt Flow never use the term 'feminine hygiene'?
We are actively changing our language to create a gender inclusive community. We refer to all period products as 'menstrual products' instead of 'feminine hygiene products'. You should know the ingredients in your menstrual products.
Does Aunt Flow give back?
YES! Claire Coder, our founder, started Aunt Flow to ensure everyone has access to menstrual products. For every 10 tampons and pads we sell, we donate one to a menstruator in need. To date, we have donated over 500,000 menstrual products to people in need.
How can I get donated products for my organization in need?
You can request donated menstrual products from Period Inc., our national beneficiary partner. Make sure to let them know that Aunt Flow sent you!

Getting Started

Does Aunt Flow offer a subscription box?
Aunt Flow primarily works with businesses and schools to stock their bathrooms. But, because so many people were asking for our products for individual use, we starting offering our menstrual products in smaller cases of 50. Visit Products For Your Home to order!
Can I order Aunt Flow for myself?
Yes! Aunt Flow menstrual products are now available in smaller packs for individuals. Visit Products For Your Home to order!

Implementation

How do I mount the Aunt Flow dispenser?
Each Aunt Flow dispenser includes a full mounting guide to ensure a successful installation. For questions about installation or downloadable guides, please contact hello@goauntflow.com

Billing

What forms of payment does Aunt Flow accept?
Aunt Flow accepts all major credit cards and PayPal. If you would like to pay by setting up Aunt Flow as a vedor or via check, please contact support@goauntflow.com and we will provide details.
How do I get an invoice for my order?
Please contact hello@goauntflow.com and we will send you a PDF copy of your invoice.
My company is a 501c3. How can I order online without being taxed?

Please contact hello@goauntflow.com and we will update your account to ensure you are not charged taxes.

Shipping

How much does shipping cost?
Aunt Flow charges a flat fee of $10 for all orders.
How can I track my shipment?
When you placed an order, we send an email with a shipping confirmation and tracking number.
Where does product ship from?
Aunt Flow products ship from Cleveland, Ohio.
How long does it take to ship?
Product ships the same day when orders are placed before 2pm EST Monday-Friday. Standard ground shipping can take 3-7 business days for orders shipping in the United States or Canada.
Where can Aunt Flow ship orders?
Currently Aunt Flow can only fulfill orders shipping to the United States and Canada.

Other

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